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Pinder & Ratki Newcastle Accountants

Tel: 0191 285 7615 | Fax: 0191 213 0141

Email: info@pinderandratki.co.uk

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First slide
  1. Resources
  2. Your business
  3. Developing your business

Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

A 16 point marketing plan

Simple tips for effective marketing.

A customer satisfaction survey

Knowledge is power when it comes to customer satisfaction.

A networking strategy

Effective networking checklist.

Benchmarking and competitor analysis

Conducting a competitive analysis.

Encourage customer complaints

Turn complaints into outstanding service.

Keep your sales force selling

Do your sales staff spend more time on admin than sales?

Marketing versus selling

Know what your customers want.

When the customer is not right

Sometimes you have to fire a bad customer.

Your customers' experience

Your customers won’t always tell you when they’re unhappy.

Latest news stories

16 Apr 2021

Recent changes to IR35 'undermine the self-employed', says IPSE

The Association of Independent Professionals and the Self-Employed (IPSE) has stated that the recent changes to the rules relating to off-payroll workers, commonly known as IR35, 'undermine the self-employed at the worst possible time'.

15 Apr 2021

FSB urges government to provide greater support for UK exports

The Federation of Small Businesses (FSB) has urged the government to act in order to support small businesses exporting to the EU.



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